What Matters To Me: Kenneth She
In the What Matters To Me series, a Generation T honouree describes what they do, why they do it, and why it matters.
The former general manager of Uber Hong Kong and current head of ageing innovation and wellness at New World Development knows what it takes to disrupt an industry—and he knows for sure that the world of wellness and ageing is ripe for change. Here, Kenneth She discusses his work in his own words.
I wanted to have a social impact and ride the technology wave. I studied engineering at university and then I went into investment banking, with the hope that this would be a professional field where I would excel, but eventually I figured out I wanted to do more.
When you try to disrupt a market, people have doubts. They need time to trust in new options and new services. We spent significant time gaining people’s trust with Uber. But eventually, when people experience a new service and see how it can help them, loyalty develops and there will be a tipping point when people refer it to family and friends and spread the good word. I’m confident that in healthcare and the ageing space that will come because society needs what we are providing.
As an entrepreneur, failure is something you face more than success, but the ability to persevere is so important, as is to fail quickly and learn quickly
Our vision is to reinvent the way that people age. We want to educate people on prevention, to do body checks and exercise regularly to keep fit. They have to switch from a mindset of being cured when they get ill to investing in themselves for health prevention.
Traditionally, startups focus on millennials or on fintech because younger generations are thought of as the big spenders or where the trends are. But baby boomers are also potentially big spenders and when they retire will demand different kinds of services, too, be those traditional or tech services. A lot of elderly people use smartphones and wearables and are becoming very health conscious. There’s a paradigm shift. We are glad to be part of it and eventually we want Humansa [New World Development’s healthcare brand] to be top of mind when people think about ageing and quality service.
See also: What Matters To Me: Stephanie Sy
My job has had a great positive influence on me and my health. As a result of my work environment and the interactions I have with medical professionals, I am reminded to live a healthy life. Exercising regularly is key. I swim, go to the gym and have picked up meditation and yoga. The more I engage with the industry, the more I enjoy staying healthy and see its value.
Be prepared to fail, learn from your mistakes and stay resilient. In past ventures I’ve seen numerous failures. As an entrepreneur, failure is something you face more than success, but the ability to persevere is so important, as is to fail quickly and learn quickly. To all business leaders or young people who want to start something new, if you are afraid that you may fail, it may not be the right moment, but if you are really dedicated, prepare to fail but get up quickly and go ahead with your goal.
See other honourees from the Healthcare & Wellness category of the Gen.T List 2019.