VinFast Auto (Nasdaq: VFS) announces the signing of a cooperation agreement with Mobivia, one of the leading European automotive repair and maintenance brands, expanding access to a complete after-sales service network for VinFast customers in France and Germany.
Through this cooperation, owners of VinFast electric vehicles will be able to access the high-quality after-sales services available in the Mobivia network of 1,200 service centers in France and Germany.
Mobivia will ensure the warranty process, recommend maintenance procedures and provide new equipment and accessories to VinFast customers, all in accordance with Mobivia’s exceptional standards.
Founded more than 50 years ago, Mobivia has consolidated its leadership in the automotive repair and maintenance market with a diverse portfolio of brands such as Norauto, Midas, ATU, Auto 5 and Carter-Cash. Embracing innovation in the rapidly evolving automotive landscape, the company is accelerating its shift towards electric mobility through its collaboration with VinFast.
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Mobivia is deeply committed to sustainable mobility. Mobivia brands offer a maintenance package 100% dedicated to electric vehicles and Mobivia guarantees the improvement of its electrotechnicians through specific training at its Academy based in Villeneuve dAscq, France, and a network of EV-Centers specialized in Germany. Mobivia also has a research and development center made up of engineers specialized in these technologies, who transmit their knowledge to the entire Mobivia network through a specific call center.
With the guiding principle of “Putting customers at the forefront”, this collaboration underlines VinFasts’ dedication to supporting the French and German communities in their shift towards environmentally friendly transport and is a crucial moment in the effort of the Vietnamese electric vehicle manufacturer to expand its customer base in the European market.
Jean-Christophe Mercier, Vice President of After-sales and Customer Service at VinFast Europe, said: “VinFast firmly believes that Mobivias’ extensive after-sales service network and its qualified technical team will strengthen customer confidence in the VinFast brand, ensuring unparalleled experience to our European customers.
Founded more than 50 years ago, Mobivia has consolidated its leadership in the automotive repair and maintenance market
Mr. Alain Flipo, CEO of Mobivia Fleet Solutions and Partnerships, stated: “Mobivia is proud to support the deployment of VinFast in Europe by providing maintenance and repair services for these electric vehicles. “This partnership perfectly embodies our brands’ commitment to sustainable mobility.”
Beyond established markets such as the United States, Canada and Europe, VinFast is vigorously venturing into burgeoning markets across Asia, including India, Indonesia, Thailand, the Philippines, as well as the Middle East and Africa. In addition to its headquarters in Vietnam, VinFast is actively promoting the establishment of electric vehicle manufacturing plants in the United States and India, and plans to build a new plant in Indonesia.
Source: https://reporteasia.com/negocios/corporaciones/2024/04/19/vinfast-amplia-acceso-completa-red-posventa-francia-alemania-mediante-acuerdo-mobivia/
